Ordering parts

Q: How do I order custom pistons

Custom orders must be submitted by email to sales@spoolimports.com with full specifications including engine platform, bore size, stroke, pin diameter, compression height, intended use and power target. Full payment is required upfront and custom orders cannot be cancelled once manufacturing begins. Custom parts typically take months, not weeks.

Ordering Parts

Whether you are ordering off-the-shelf components for a weekend build or commissioning a full custom rotating assembly, here is everything you need to know about how to place an order with Spool Imports.

How to Place an Order

How you order depends on whether you are a retail customer or an approved trade account holder.

Retail Customers

Order directly through the Spool Imports website. Browse, add to cart and check out using your preferred payment method. If you run into any trouble or have questions about a product before ordering, contact us by phone or email and we will help you through it.

Trade Account Customers

Approved trade customers can place orders through the Spool trade portal, by phone or by email. The trade portal provides access to trade pricing, order history and account management.

Trade portal: spoolimports.dearportal.com
Phone: +61 7 5645 1333
Email: [email protected]

Not yet a trade customer? Apply for a trade account.

Payment Methods

Spool Imports accepts a range of payment methods to suit customers in Australia and internationally.

Credit and Debit Card

Visa and Mastercard accepted via Stripe at checkout. Secure, instant payment processing.

Available worldwide

PayPal

Pay securely using your PayPal account or PayPal guest checkout.

Available worldwide

Bank Transfer

Direct bank transfer is available for Australian and New Zealand customers. We hold an Australian bank account for AUD transfers and a New Zealand bank account for NZD internet banking payments. Contact us for bank details when placing your order.

Australia and New Zealand

Afterpay

Buy now, pay in four fortnightly instalments interest-free.

Australia only

Zip Pay

Pay over time with Zip Pay flexible repayment options.

Australia only

Klarna

Pay later or in instalments using Klarna.

Australia only

Direct Debit

Direct debit payments are available via Stripe for eligible customers.

Available at checkout

Capricorn

Customers with Capricorn membership can charge purchases directly to their Capricorn account. Spool Imports is a Capricorn Preferred Supplier.

Australia only — trade accounts

Supported Currencies

Spool Imports accepts payment in the following currencies:

Currency	Code	Typical payment methods
Australian Dollar	AUD	All payment methods
New Zealand Dollar	NZD	Bank transfer (NZ bank account), PayPal, card
British Pound	GBP	PayPal, card
Euro	EUR	PayPal, card
US Dollar	USD	PayPal, card

Prices on the Spool Imports website are displayed in local supported currency or Australian Dollars. If you are paying and Australian dollar amount in another currency, the exchange rate applied will be determined by your payment provider at the time of the transaction. If you are paying in the currency shown on the website, you will only be charged that amount.

Parts Not Listed or Specific Requirements

The Spool Imports website lists our core stocked range, but we can source considerably more than what is shown online. If you are looking for a part that is not listed, or you have a specific application with requirements that do not match a stocked product, get in touch and we will work through the options with you.

For enquiries about unlisted or hard-to-find parts, email [email protected] or call +61 7 5645 1333 with as much detail about the application as possible. We will come back to you with availability, price and freight costs, usually within 24 hours.

Custom and Special Orders

Custom Parts

Custom pistons, crankshafts and other made-to-order components are available. Custom orders must be submitted by email with full specifications. We will review your requirements and provide a quote covering price, freight and lead time.

Custom products are manufactured to order and typically take weeks sometimes months. Full payment is required upfront for all custom orders. Custom orders cannot be cancelled or returned once placed unless there is a confirmed manufacturing defect.

Email your specifications to [email protected]. Include your engine platform, bore size, stroke, pin diameter, compression height, intended use, power target and any other relevant measurements or requirements. The more detail you provide, the faster and more accurately we can quote.
We review your specs and provide a quote covering price, freight cost and manufacturing lead time. We will contact you if we need any clarification on your specifications.
Confirm the order and pay in full. Custom orders proceed to manufacture once full payment is received. No refund or cancellation is available once manufacturing begins.
We will contact you when your parts are ready to dispatch.

OEM and Unlisted Performance Parts

If you are looking for performance parts or components that are not listed on the website, contact us with the details. We have access to a wide supplier network and can often source parts that are not part of our standard stocked range.

Delivery

Spool Imports dispatches orders within 2 business days of payment being received, provided all items are in stock. International orders are sent via express air freight unless otherwise arranged. Full details on transit times, insurance and what to do if your order is delayed or damaged are covered in our shipping policy.

Shipping costs are calculated at checkout based on the weight, dimensions and destination of your order.

Ordering FAQs

How do I place an order with Spool Imports?

Retail customers order through the Spool Imports website at spoolimports.com. Approved trade customers can also order through the trade portal at spoolimports.dearportal.com, by phone on +61 7 5645 1333, or by email at [email protected].

What payment methods does Spool Imports accept?

Spool Imports accepts credit and debit card via Stripe, PayPal, bank transfer, Afterpay, Zip Pay, Klarna, direct debit, and Capricorn account payments. Afterpay, Zip Pay and Klarna are available to Australian customers only. Capricorn is available to Australian customers only. Bank transfer is available for Australian and New Zealand customers.

What currencies does Spool Imports accept?

Spool Imports accepts Australian Dollars (AUD), New Zealand Dollars (NZD), British Pounds (GBP), Euros (EUR) and US Dollars (USD). Prices on the website are displayed in local currency where supported or AUD where not supported. The exchange rate for other currencies is determined by your payment provider at the time of the transaction.

Can I pay by bank transfer from New Zealand?

Yes. Spool Imports holds a New Zealand bank account to make NZD internet banking payments straightforward for New Zealand customers. Bank account details are provided when order your is confirmed.

Can I order a part that is not listed on the website?

Yes. Spool Imports can source a wide range of parts beyond what is listed online. Email [email protected] or call +61 7 5645 1333 with the details of what you need and we will come back to you with availability, price and freight costs, usually within 24 hours.

How do I order custom pistons or a custom crankshaft?

Custom orders must be submitted by email to [email protected] with full specifications including engine platform, bore size, stroke, pin diameter, compression height, intended use and power target. We will review the specs and provide a quote on price, freight and lead time. Full payment is required upfront and custom orders cannot be cancelled once manufacturing begins. Custom parts typically take months, not weeks.

How quickly will I get a response to an enquiry?

We aim to respond to all email enquiries within 24 hours and usually faster than that. Phone enquiries are handled during business hours Monday to Friday. Email [email protected] or call +61 7 5645 1333.

Not Sure What You Need?

If you are not certain which parts are right for your build, or you have a specific application that does not match anything listed, get in touch. We are happy to help you work through it.

Call us on +61 7 5645 1333, email [email protected], or use our contact form.