The Short Version

Here is a plain-language summary of how our policy works. The detailed sections below cover each area fully.

Spool Conrods and Crankshafts

All Spool connecting rods and crankshafts are covered by a full workmanship and quality warranty. This warranty covers manufacturing defects in the part as supplied and as inspected prior to installation.

High-performance engine builds involve a large number of variables that are entirely outside Spool Imports' control. These include:

• Assembly tolerances and machining clearances used by the engine builder
• The qualifications and methods of the person assembling the engine
• Tuning parameters, boost levels and fuel specification
• RPM levels reached in operation
• Oil system adequacy, oil specification and maintenance
• Whether the application is appropriate for the part selected

For this reason, no power-level or performance warranty is given once parts are installed. This is standard practice across the performance engine parts industry and applies equally to all brands we carry.

About Motorsport and Off-Highway Use

For warranty purposes, motorsport activity is defined as any competitive or performance driving that takes place off a public highway, or on a public highway in a competitive context. All motorsport-application parts supplied by Spool Imports are sold without warranty once installed, as the operating environment and variables involved cannot be controlled or predicted.

If you are building a dual-purpose street and track vehicle, we recommend discussing your specific application with us before ordering so we can help you select parts that are appropriate for both uses.

Spool Short Motors

Spool short motors come with a full workmanship, quality, start-up and run-in warranty. This warranty covers manufacturing and assembly workmanship during the run-in procedure, provided the run-in procedure is followed correctly.

What the Short Motor Warranty Covers

• Workmanship-related issues that present during the run-in procedure
• Assembly quality of the short motor components as supplied

Conditions for the Warranty to Apply

• All bolt-on accessories must be installed by a qualified mechanic. This includes the cylinder head, manifolds, plenums, oil pump, harmonic balancer, timing components and sump.
• The run-in procedure provided with the motor must be followed in full.
• The motor must not be operated with inadequate oil control systems (see below).

Oil Control Requirements

Adequate oil control is essential for any high-performance or competition engine. Oil starvation is one of the most common causes of catastrophic engine failure, and inadequate oiling will cancel any applicable warranty claim.

Before starting a Spool short motor, ensure the following are in place for your intended use:

• An aftermarket high-volume or high-pressure oil pump appropriate for the application
• A large-capacity sump with internal baffles and trap doors
• A cylinder head oil drain kit where required
• The correct grade and volume of oil specified for the intended operating conditions

Payment Terms for Short Motors

All short motors where a deposit is paid remain the property of Spool Imports until paid in full. Full payment is required within 10 days of the engine arriving in stock. If full payment is not received within this period, either the deposit paid or a 10% surcharge (whichever is the higher amount) will be retained, and the engine will be returned to stock for resale.

Pistons

Advertised Compression Ratios

Compression ratios listed in piston product descriptions and catalogues should be used as a guide only. The actual compression ratio achieved in your engine will depend on a range of engine-specific measurements that vary between individual engines, including:

• Combustion chamber volume
• Head gasket compressed thickness and bore
• Cylinder block deck height
• Piston compression height
• Bore size and piston-to-bore clearance

If achieving a specific compression ratio is critical to your build, custom pistons manufactured to your exact measured specifications are the only reliable way to achieve it. Contact us to discuss custom piston options.

Standard Bore Pistons

Spool Imports does not generally hold standard bore pistons in stock, but we can source shelf-stock and custom pistons in standard bore sizes on request.

Every piston manufacturer specifies a recommended piston-to-bore clearance. In a used bore, wear has already occurred and is further increased during the honing process. In most cases, the required piston-to-bore clearance cannot be met in a used standard bore, which leads to excessive piston-to-bore clearance and early blow-by problems.

For this reason, most piston manufacturers recommend moving to the first oversize and having the cylinder block bored to suit the new pistons at the correct clearance. If you order standard bore pistons and a piston-to-bore clearance issue results from fitting to a used bore, this falls outside the scope of our returns and exchange policy for the reasons described above.

If you are unsure which option is right for your block, contact us before ordering and we can help you work through it.

Returns Policy

If you are not satisfied with the quality of the parts you receive, you can return them within 90 days of purchase, provided they are unused and uninstalled. Once a part has been installed, it cannot be returned.

Standard Returns

• Parts must be returned within 90 days of purchase
• Parts must be in unused, uninstalled and unmodified condition
• A restocking fee of up to 20% applies to all returns unless otherwise agreed
• Any PayPal, Zip or other payment processing fees incurred by Spool Imports are not refundable
• Return freight costs are the responsibility of the buyer unless the return is due to an error by Spool Imports

Custom and Special Order Parts

Custom and made-to-order parts cannot be cancelled or returned once the order has been placed. This includes custom pistons and any product manufactured to your specific specifications. Returns on special order items are accepted only at the sole discretion of Spool Imports and may be subject to additional conditions.

If you provide incorrect specifications for a custom order, responsibility for the resulting parts rests with the buyer. We recommend confirming all measurements and specifications with your engine builder before placing a custom order.

Wheels

Wheels cannot be returned once tyres have been fitted. Before having tyres fitted, check that the wheels fit your vehicle correctly, including any considerations for modifications from standard that may affect fitment. If you are unsure, contact us before ordering.

Incorrect or Damaged Parts

If you receive a part that is incorrect, damaged in transit or does not match your order, contact us as soon as possible at [email protected] or on +61 7 5645 1333. Do not install the part. We will work with you to resolve the issue as quickly as possible.

Cancelled Orders

Orders can be cancelled at any time before they are dispatched, with the exception of custom and made-to-order products (see above).

Where an order is cancelled by the customer for reasons other than an error on the part of Spool Imports, the refund will be the order amount less any payment processing fees (such as PayPal or Zip fees) that have already been incurred by Spool Imports and are non-recoverable.

To cancel an order, contact us as soon as possible at [email protected] or on +61 7 5645 1333 with your order number.

Pricing

Prices displayed on the Spool Imports website are indicative and may not always reflect the current price at the time of your enquiry. Prices can be affected by exchange rate movements, current stock levels, supplier cost changes and custom part surcharges.

For a confirmed price on any product, particularly for custom orders or large orders, email [email protected] to request a firm quote before placing your order.

How to Initiate a Return or Warranty Claim

1. Contact us before sending anything back. Email [email protected] or call +61 7 5645 1333 with your order number, the part you wish to return and the reason for the return. Do not modify or attempt to repair the part before contacting us, as this will affect your claim.
2. We will confirm whether the return or claim is eligible and provide you with a return authorisation and instructions for how to send the part back safely.
3. Pack and return the part securely. Parts damaged in return transit due to inadequate packaging cannot be refunded. We recommend using the original packaging where possible.
4. Refund or resolution. Once we receive and inspect the returned part, we will process your refund or arrange a replacement as agreed. Standard refunds are processed within a reasonable timeframe following receipt and inspection.

Warranty and Returns FAQs